Refund Policy

Last updated: 29 June 2026

This Refund Policy explains how refunds and cancellations work for paid Bronio Subscriptions. It forms part of, and should be read together with, our Terms of Service and Privacy Policy.

The Service is operated by Amin Huseynov ("Bronio", "we", "us", or "our").

1. What This Policy Covers

This Policy applies to paid Subscriptions purchased by Businesses to access Bronio's Business features.

It does not cover the goods or services that a Business provides to its own Customers. Bronio does not process payment for those underlying goods or services. Any refund for a Reservation's underlying goods or services is a matter between the Customer and the relevant Business, under that Business's own refund and cancellation policy (see Section 7).

Use of the Customer features of the Service is currently free, so no Customer refunds arise from Bronio.

2. Who Processes Your Payment and Refund

How your purchase and any refund are handled depends on where you bought your Subscription:

• Web purchases (bronio.az): sold and processed by **Paddle.com Market

Limited ("Paddle"), acting as our authorised reseller and Merchant of Record. Paddle is the seller of record, handles billing and taxes, and processes refunds** for web purchases. Paddle's Buyer Terms apply in addition to this Policy.

• In-app purchases (Apple App Store / Google Play): billed by the relevant

app store under its own terms. We use RevenueCat to manage these Subscriptions, but RevenueCat does not process payments or refunds. Refunds for in-app purchases are handled by Apple or Google under their own refund rules and timelines, not by Paddle or by us.

Because Bronio operates a web-first model, most Subscriptions are expected to be purchased on the web through Paddle.

3. Cancellations

You may cancel your Subscription at any time:

• Web Subscriptions: from your Bronio account settings, through the Paddle

customer portal / billing link in your purchase receipt, or by contacting us at turhan.huseynov@gmail.com.

• In-app Subscriptions: through your Apple ID subscription settings (iOS) or

Google Play subscription settings (Android), as in-app Subscriptions are managed by the app store.

When you cancel, your Subscription remains active until the end of the current paid billing period, and it will not renew afterwards. Cancelling stops future charges. Cancelling does not, by itself, refund amounts already paid, except as set out in Section 4 or as required by law.

4. Refunds

4.1 Statutory cooling-off (EEA / UK and similar). If you are a consumer in the European Economic Area or the United Kingdom (or another jurisdiction with a comparable right), you generally have 14 days to withdraw from a distance contract for a paid Subscription and receive a refund. Important: if you ask us to start the Subscription immediately and the service begins during this period with your consent, your right to withdraw may end once the service is fully performed, and any refund may be reduced in proportion to the use you have already made, to the extent permitted by law. This statutory right is in addition to, and not limited by, the rest of this Policy.

4.2 New subscriptions. As a goodwill standard, we will generally refund a first-time Subscription payment if you request it within 14 days of the charge and you have not made significant use of the paid features. This does not affect any stronger statutory rights you may have.

4.3 Renewals. Automatic renewal charges are generally non-refundable once the new billing period has begun, because you can cancel renewal at any time before it occurs (see Section 3). We may still issue a refund at our discretion, for example if you cancelled but were charged in error.

4.4 Service failure. If the paid Service is materially unavailable or does not work as described due to a fault on our side, contact us and we will work with you to resolve the issue, which may include a partial or full refund or credit.

4.5 How refunds are paid. For web purchases, approved refunds are issued by Paddle to the original payment method. For in-app purchases, refunds are issued by Apple or Google. Processing times depend on the provider and your bank.

5. When Refunds Are Not Available

We generally will not refund:

• amounts for billing periods that have already elapsed and during which the

Service was available;

• renewal charges where you did not cancel before the renewal date (subject to

Section 4.3);

• requests made after the applicable refund window, except where required by law;

or

• cases of misuse of the Service or breach of our Terms of Service.

Nothing in this Section limits any non-waivable rights you have under the consumer protection law of the Republic of Azerbaijan.

6. How to Request a Refund

To request a refund, contact us at turhan.huseynov@gmail.com with your account email and the transaction reference from your Paddle receipt, or use the billing link in your receipt to contact Paddle directly. We aim to respond within 5 business days.

If you purchased your Subscription through the Apple App Store or Google Play, refunds for that purchase are handled by the relevant app store under its own rules, not by Paddle or Bronio. Please use Apple's or Google's refund process for those purchases.

7. Reservations and Business Customers

Bronio facilitates Reservations but is not a party to the transaction between a Customer and a Business and does not take payment for the underlying goods or services. If you are a Customer seeking a refund for a service you booked, please contact the relevant Business directly; their refund and cancellation policy applies. If you are a Business, you are responsible for handling refunds to your own Customers.

8. Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback so we can try to resolve it quickly. As Merchant of Record, Paddle manages chargebacks and disputes.

9. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you through the Service or by other reasonable means and update the "Last updated" date above.

10. Contact Us

Amin Huseynov Bakı şəhəri, Sabunçu rayonu, Səməd bəy Mehmandarov 7, Poçt Şöbəsi No: 40 Email: turhan.huseynov@gmail.com Website: https://www.bronio.az